Human-centered design at enterprise scale.
Product Design Leader with 15 years of success translating complex enterprise systems into intuitive user experiences. Proven track record of reducing support costs and driving adoption by implementing thoughtful UX and product strategies. Now focused on designing and scaling next-generation customer engagement solutions leveraging conversational, generative, and agentic AI.
Trusted by
Work.
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People.
Umer Rabbani
Director of Product Management
“Owen is the kind of design leader every product director hopes to partner with. Thoughtful, strategic, and deeply human in his approach, he has a rare ability to align user needs with business goals; and bring teams along with him. His calm presence, sharp instincts, and genuine care for people consistently raised the bar for our work and our culture. I’d jump at the chance to work with him again.”
Shaun Broadbent
Senior Director Cloud Operations
“Working with Owen was always easy, he is intuitive and thoughtful in his design approach. He has a deep understanding of both AI and the customer journey, and he brings those together in a way that makes complex products feel simple and seamless for the end user.
Owen could take a messy, ambiguous challenge and quickly shape it into something clear and actionable. He doesn’t just think about the interface — he thinks about the bigger picture, how the design fits into the business, and how it impacts the people using it.
Owen is also a great mentor and collaborator. He takes the time to listen, share knowledge, and lift up the people around him. I learned a lot from watching how he balances creativity with practicality, and how he builds design systems that make teams more effective without slowing them down.
He’s one of those rare design leaders who can zoom out to strategy and zoom in to the details with equal skill. Any team would be lucky to have him driving their UX and product direction.”
Taegh Sokhey
Agentic AI Product Director
“Once in a career, you have the privilege of working alongside a truly transformative leader like Owen, whose exceptional ability to inspire, motivate, and elevate teams distinguishes him far beyond the ordinary. Owen doesn't just manage people; he unlocks their potential, fostering a collaborative, creative, and high achieving environment where everyone feels empowered to contribute their best work.
Under Owen's leadership, teams consistently break new ground, fueled by his visionary thinking, strategic clarity, and genuine passion for human centered design. His inclusive and thoughtful approach ensures that each voice is heard and valued, creating a culture of trust, respect, and shared purpose. Owen naturally brings out the very best in those around him, mentoring team members to new levels of professional and personal growth.
Together, we have delivered numerous successful products, each marked by Owen’s meticulous attention to detail, unwavering commitment to quality, and unparalleled user empathy. He doesn’t simply design great products; he leads teams to create experiences that redefine industry standards and fundamentally enhance users' lives.”
Dibyendu Roy
Senior Director of Product Management at Salesforce
“I had the privilege of working with Owen during my time at Five9. Owen is not only an exceptional UI/UX designer but also a strong systems thinker. He consistently puts the customer at the center and creates end-to-end experiences that are both intuitive and delightful.
What sets Owen apart is his ability to think outside the box and his deep domain expertise in AI-enabled customer experiences (CX). He brings creativity, strategic thinking, and user empathy into every project.
I would highly recommend Owen to any team looking for an original thinker, a top-tier UI/UX designer, and a collaborative team player.”